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Refund policy

Return Policy/COVID-19 Update

In order to protect our employees and our customers from any additional risk, we have made the decision to change our return policy.

We will not be accepting returns of any items until further notice.  This policy is consistent online and at all our stores. Once a product has left the store or warehouse, we cannot accept it back or give a refund.

Due to the nature of our products, we can not offer refunds on any products that we provide.

Due to the nature of the test kits and as they are done in the privacy of your home, we are not liable for any incorrect administration of the test. There are also no refunds on test kits that may not perform as described in the instructions. There are no warranties on any of our kits. The test kits are supplied by reputable manufactures in Europe and PRC.