Frequently Asked Questions

Why should I get tested?
Testing is one of the most crucial and effective weapons in the fight against STDs. It is in fact an important first step in preventing the further spread of STDs. However, preventive measures can only be successful if people are serious and co-operative enough. The test must be reliable, fast, accurate, convenient, discreet, and affordable.

If results are positive, they can then proceed for professional counseling and further confirmatory tests. With early intervention, there is every possible chance to lead a healthier and prolonged life.

The key to overcoming STDs is being diagnosed early. The first practical level of awareness is to get tested either independently through reliable home test kits or through clinics or hospitals. If you are identified positive, find a medical care specialist. Getting into the care of a medical care specialist is the next level and this approach represents an essential part of staying healthy and alive.

When should I test?
If you suspect a possible infection, it is ideal to take a STD rapid test as soon as possible.

How many times should I test?
Depending on individuals, it is advised to have two tests 3-6 months apart. During this period of testing, it is advised to completely abstain from activities that might result in possible HIV infection.

If the result is positive, does that mean I definitely have STD?
No test is 100% accurate. Although the sensitivity and specificity of our STD rapid testing kit are each greater than 99%, false positives do occur. It is recommended to test more than once for additional results verification.

What if the result is positive?
Today, there are many medications available, Please consult your doctor for further suggestions. There are also confirmatory tests, such as the Western Blot and the PCR tests to confirm your status. These tests are more specific than the antibodies test. Your doctor will also be able to refer you to proper counseling services and medical treatment. Early knowledge and treatment will prolong your life as well as improve the quality of life, which explains the great importance of performing a STD screening.

If the result is negative, does that mean I definitely do not have STD?
Same as previously mentioned, false negatives do occur. Hence, it is also recommended to test more than once for additional results verification.

How reliable are the home STD test kits?
They have greater than 99% sensitivity and 99% specificity (both blood and oral versions). These percentages are derived from lab trials. Sensitivity measures how well the test can identify a STD positive person, and specificity measures how well the test can identify a STD negative person. For more information on this, please visit our info page.

Can the home rapid test kit infect me?
No. The home rapid test kit is firstly double sealed in airtight packaging and the lancet is sterilized. Secondly, they are manufactured under good manufacturing practices (GMP) and conform to ISO 13485. The antigens/substances used in the kits are absolutely safe and non-infectious. However, once a test kit is used, it may become infectious, so remember to discard used kits safely.

Can I use the home rapid test kit more than once?
No. The lancet is for single usage only. For safety purposes, once the lancet is used for pricking, it would be retracted so as to prevent needle injuries to others. The test kit is for single use only.

Which organizations have validated the home rapid test kits?
The Home range of products have been successfully introduced and used worldwide for years in various countries like USA, Germany, Netherlands, Malaysia, etc. Each year hundreds of thousands of home test kits are sold globally. Organizations such as WHO (World Health Organization) and USAID (United States Agency for International Development) have already validated our products.

Is there privacy when I order?
Yes. All information provided will be treated in the strictest of confidence. Your order would be sent in a package with no mention of any disease name, no mention of our company name or website name, and no mention of anything specific about the content in it. Your credit card bill/statement will not show our domain name or mention the name of any diseases.

Is there a need to be at home when the package comes?
All our deliveries are by registered post, so when the package arrives, the postman will need someone (not necessarily you) to sign to acknowledge receipt. If no one is at home after 1-2 visits, the postman will leave a door tag/slip with details for you to self-collect at your post office.

We would also send you the tracking number by email when the products are dispatched.

Any other forms of payment methods accepted?
Currently we accept Visa/Master/Discover via our payment gateway only.

How long does delivery take? 
Depending on your location, the normal delivery time is between 2-3 working days. Should you not receive your order after 7 working days, please inform us through our contact page and a new kit will be dispatched to you promptly.

Can I keep track of the delivery? 
Yes you can. Once we have sent your parcel via our nominated courier services, we will then send you the tracking number so that you can keep track of the parcel. Details of the tracking website will be sent to you with the tracking number.